Proactive Support Plans

Proactive IT Support

Viruses, hackers and other network risks feed on outdated computers and servers by leveraging vulnerabilities that exist, resulting in:

• virus contaminations
• security breaches from outside invasions
• software bugs
• incompatibilities between applications and operating systems
• avoid these problems with a proactive IT Support schedule and ensure your computers, software and network
• hardware are fully operational at optimum performance levels

The Greatest Challenge of IT

The greatest challenge of any IT system is keeping it up-to-date. By implementing a Proactive IT schedule you will be able to better organize and monitor your entire network and detect system weaknesses before they become a problem.

Help Boost Productivity, Performance and ROI

A proactive maintenance schedule will allow you to experience maximum system reliability while making the most of your existing system. Some benefits include:

Productivity - proactive IT support is an easy way to reduce the risk of downtime

• helps keep your network uptime at it’s highest - up to 99.9%
• detect system weakness before it becomes a problem

Performance - updating computers, servers, routers and firewalls is the key to a well-run, compatible infrastructure

• increase network reliability
• improve quality of service

ROI - (Return On Investment) proactive IT support resolves network, server and desktop issues before they reach crisis level

• reduce maintenance costs
• gain control of your assets

Other Benefits

• increased network reliability
• improved service quality
• reduce maintenance costs
• provides platform for future testing applications
• maximizes performance & availability
• peace of mind

Accel Computers’s Proactive IT Plan

We developed our Proactive IT plan to be highly flexible and able to meet individual system requirements.

An Accel Computers Representative will meet with your top officials to help determine which network components need regular maintenance and how often. Our Proactive IT schedule includes:

Desktops/Workstations

• virus updates
• Windows service packs
• Windows updates, including security fixesv

Servers

• virus updates
• operating system (OS) service packs
• application server service packs (database, email server etc.)
• event log evaluation
• security hot-fixes
• data recovery (test data backup)
• overall server health & stability

Firewall/Router

• firmware/IOS updates
• security log evaluation

Your IT budget can either be spent in a reactive way, putting out fires and smoothing out bugs, or in a proactive way to prevent problems from occurring in the first place.

Accel Computers’s Technical Consultants will work with your current IT staff or take the place of a non-existing IT department.