Advanced Telephone Applications

Communication System.

Accel Computers and alliances have a portfolio of products and the engineering expertise to help you create an interactive contact center. Our experience and solutions can create a call center environment that ensures your customers are quickly connected with the most knowledgeable available agent to handle their call.

Intelligent call routing not only ensures that outbound calls take the least expensive route but inbound calls are presented to the best-equipped person to handle the call.

Screen pop applications provide users immediate detailed information about the caller before the call is answered. Additionally, screen applications can be used to give you PC control of your telephone so you can drag and drop to transfer calls, set up conferences and direct calls to voicemail or other extensions. Enterprises can leverage their existing applications investment with 6600 Your Assistant, which integrates and unifies popular communications and productivity tools – including Microsoft® Outlook®, Lotus Notes®, ACT!™, Goldmine® and MSN® Messenger. Users can dial from Personal Information Managers (PIMs) and launch contact information or chat sessions from incoming caller-ID screen pops.

We can provide a custom communication server to fit the unique communication needs of your business. A feature-rich, software-based phone system that combines the power of your desktop computer with advanced communications technology. Built on open-systems architecture.